City water payment window to stay closed

The City of Huntington has announced that the water billing payment window, which was shuttered due to the COVID-19 pandemic, will remain closed, even though the Huntington City Building has re-opened to the public.

In a press release, the city stated that the change would lead to more efficient service and limit opportunities for the coronavirus to spread amid uncertainty about COVID-19 moving forward.

In the past, the city notes that customers have had to wait up to 30 minutes in tight quarters in order to pay their bill at the payment window.

The heavy foot traffic often led to crowded lines as the department’s employees assisted other customers with more time-consuming concerns and utility transfers, turn-ons and shut-offs. Closing the window eliminates unnecessary lines while allowing Water Billing staff more time to answer individual customer concerns and questions, says the city.

Over the past several months due to COVID-19, City Utility customers have adjusted to finding alternate ways to pay their bills and address their needs and concerns. Moving forward, the department will continue to provide all utility-related services by phone, mail and email.

Residents have several options to make their utility payments. The following payment methods may be selected with no third-party processing fee:

• Automatic debit (ACH). Contact the Water Billing department to have an ACH form sent to you, or download it at www.huntington.in.us/egov/apps/document/center.egov?view=item;id=4092.

• Bill pay through your bank. Most financial institutions offer online banking services that include convenient bill payment options.

• In person. Checks are accepted in person at Lake City Bank (1501 N. Jefferson St.), First Merchant Bank (2845 Guilford St.), Bippus State Bank (150 Hauenstein Road, 1303 S. Jefferson St.) and First Federal Bank (648 N. Jefferson St., 1240 S. Jefferson St., 100 Frontage Road).

• By mail. Make a check payable to City Utilities and send it to City Utilities, P.O. Box 5177, Huntington, IN 46750.

• Drop box. A 24-hour drop box is located inside the south entrance to the City Building on Cherry Street, and a second drop box will be added inside the main entrance during business hours.

A third-party processing fee is collected when the following payment methods are selected:

• Online. Go to www.huntington.in.us/city and click “City Utilities.”

• By phone. The City of Huntington is currently working with a vendor to begin providing a pay-by-phone option that will be available mid-July. More details will be released as they are available.

Anyone who has questions or needs assistance should call the Water Billing Department at 356-3220 or email jennifer.gunn@huntington.in.us.